This FAQ (Frequently Asked Questions) contains answers to common questions that users have about Time Clock MTS. Before you look through this FAQ you should check that your question isn’t already answered in the Time Clock MTS Documentation or in one of the many Time Clock MTS How-To-Guides.
Installation Questions
Installing the Time Clock MTS Administrator Program
Installing the Time Clock MTS Client Program
Installing Time Clock MTS on Multiple Computers
Installing a Time Clock MTS Update
Registration Codes
When Will I Get a Registration Code?
How Can I Retrieve My Registration Code If I’ve Lost It?
Can I Share My Registration Code?
Am Entitled to Any Time Clock MTS Upgrades?
Technical Support
Can I Get Technical Support?
How Do I Renew My Support Contract?
Do You Have Online Support Resources?
Installing the Time Clock MTS Administrator Program
Installing the Time Clock MTS Administrator program is as easy as downloading the administrator software and installing it by following this installation guide.
Installing the Time Clock MTS Client Program
Installing the Time Clock MTS Client program is as easy as downloading the client software and installing it by following this installation guide.
Installing Time Clock MTS on Multiple Computers
To learn how to install Time Clock MTS on multiple computers and share employee time clock data on your network take a look at the network set-up guide.
Installing a Time Clock MTS Update
To learn how to obtain and install an update to either the Time Clock MTS Administrator program or the Time Clock MTS Client program watch this video tutorial.
When Will I Get a Registration Code?
When you purchase Time Clock MTS our automatic systems will email you a temporary registration code which you can use to unlock the trial version. Once we’ve checked your order and company details we’ll email you a permanent registration code. Usually this happens within 24 to 48 hours.
How Can I Retrieve My Registration Code If I’ve Lost It?
If you’ve lost your registration codes you can use our recover lost registration codes tool. If you can’t locate your registration codes this way then contact us and we’ll find it for you.
Can I Share My Registration Code?
No. The registration code is yours and yours alone. It cannot be shared with other individuals or companies.
Am I Entitled to Any Upgrades?
You are entitled to upgrades for a period of one year after you purchase Time Clock MTS. If you want to keep receiving upgrades after the year has passed then we have an annual support scheme available which is just 25% of your original purchase amount or AUD$20. Whichever is higher.
Can I Get Technical Support?
When you purchase Time Clock MTS you’re entitled to a year of technical support from us. Once this year is up you can renew for another year for 25% of your original purchase or AUD$20, whichever is higher. If you don’t have a current support contract you’re still welcome to use our comprehensive online support resources.
How Do I Renew My Support Contract?
We’ll send you an email when it gets close to the time that your support contract is expiring. It will include a link to purchase a support renewal. If you didn’t get the email just contact us and we’ll let you know how to renew.
Do You Have Online Support Resources?
We’ve got tonnes of online support resources. The first place to consult is the How To Do Things in Time Clock MTS Guides. There’s an answer there for almost every commonly asked question about Time Clock MTS. The second place to consult is the time clock blog on the global Time Clock MTS site. We’ve written hundreds of posts over the last few years and it’s full of information on how to get things done in Time Clock MTS.